Shipping Policy

  • We proudly offer FREE worldwide shipping via! Please note that we require 3 to 5 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 10 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.

  • We ship all our orders from United States.
  • Shipping Times
    • Standard Shipping Times :  1- 3 weeks 
    • Fast Shipping Times : 1-2 week
    Some distant areas can take a bit longer, but we’ll get it to you !
    • The given delivery dates are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
    • Deliveries might take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
    • Please note that import duties, and any other additional import charges and taxes are not included in the item price or shipping charges. These charges are ultimately the buyer's responsibility.

    Processing Times

    The order processing time might take up to 1- 4 business days*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.

    Order Payment

    All customers are charged at the time of purchase. All payments are in USD.

    Seperate Shipments

    When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability in the US warehouse, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.

    Order Cancellation And Change Request

    We accept 12 hours’ notice to cancel an order or update any changes such as quantity, color, size, or Shipping Address information.
    Just feel free to contact us.
    We're available 24/7 at support@kohinoorcharms.com

    • Please note that any request received after 12 hours period will no longer be accepted because we process orders immediately. Changes to orders cannot be made once processed.
    We will still do our best to get a hold or cancel your order after 12 hours period but no guarantee. If we were able to do so you will be charged a 15% cancellation fee on account of the cost we incur for the item already being in production.

    How can I track my orders ?

    • We provide tracking numbers for all orders.
    • Please if you want TRACKING NUMBER for your Order send an Email at support@kohinoorcharms.com with subject ''Tracking Number''
      •It may take up to 2-3 business days after your order has shipped for your tracking information to become available online
      (it might take longer depending on how fast the postal services are processing shipments).
    YOU CAN TRACK YOUR ORDER VIA :