Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please fill out a contact form and we will be in touch.

Q. Where do you ship from?
We ship from the United States.

Q. How long will it take for my items to arrive?

A. United states will take 5-9 days on average, unless you select the USPS Priority 2-3 Day Shipping at checkout. 

Q. How long will it take to receive a tracking number?

A. It will take between 2-3 business days from the time of your order. 

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free on most items. If you prefer to get your order quicker, you can pay for USPS 2-3 Day Priority Shipping at checkout. 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number via email after placing their orders.

Please contact us if you don't receive one within 24 hours. You can email us at support@kohinoorcharms.com